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 Cancellation / Rescheduling Policy

  1. If you cancel more than 48 hours prior to the course, you will receive a full refund, for all courses except Instructor Development Courses and Professional Responder Courses.
  2. If you cancel less than 48 hours before your first day of class, you will be charged a fee of 25% of your course cost.
  3. If you do not attend, or you do not attend 100% of the course, you will be charged your full course fee.
  4. If you arrive more than 15 minutes late, it will be assumed that you are not attending the course and no refund will be issued.
  5. If you arrive unprepared for class (i.e. missing assignments, incomplete paperwork, missing certificates) you will not be admitted to class and you will forfeit your course fee.
  6. For Advanced First Aid, First Responder, Marine Advanced First Aid, Emergency Medical Responder and ALL Instructor Courses, there will be no refund given after the registration deadline.
  7. If you are unable to attend a training date for any reason, you may be booked into the next available course. Failure to attend that course will result in forfeiture of your course fees.

Course Details

  • Class starts at 8;30am.  Please arrive at the training center by 8:15am for registration.
  • If you are attending a recertification course, please bring your current, unexpired card with you.
  • Please bring photo identification with you.
  • For Blended Learning First Aid, please bring the completion certification printed when you finished the online learning.

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